Refund & Cancellation Policy
1. Overview
BuildTek Events ("Organizer") produces high-caliber executive assemblies with capped delegate capacity. Because attendance quotas are strictly enforced to preserve peer-to-peer discussions, cancellations directly impact access allocation.
2. Cancellation Windows & Refunds
Requests for cancellations must be submitted in writing via email to registers@buildtek.in from the business email used during registration.
| Cancellation Notice Window | Refund Percentage | Alternative Option |
|---|---|---|
| 60+ calendar days prior to event date | 100% refund (less 10% administrative processing fee) | 100% credit transfer to future BuildTek event |
| 30 – 59 calendar days prior to event date | 50% refund of total pass fee | 100% credit transfer to future BuildTek event or colleague substitution |
| Less than 30 calendar days prior to event date | No cash refund | Colleague substitution permitted up to 48 hours prior to broadcast |
| Event day no-show | No refund or credit | 30-day on-demand recording portal access remains fully active |
3. Delegate Substitutions
If a registered delegate is unable to attend, ticket transfers to a colleague within the same organization are permitted at no additional charge, subject to the following criteria:
- The substitute must meet the eligibility criteria for the designated pass tier (e.g. Executive Delegate Passes must be assigned to VP/C-Suite leaders).
- Written notice with the substitute's full name, corporate title, email, and LinkedIn profile must be received by registers@buildtek.in at least 48 hours prior to event commencement.
4. Pass Type Reassignment & Adjustments
In accordance with our Commercial Pass Policy, technology vendors, sales representatives, and consulting service providers registering under the Executive Delegate Pass tier will be contacted by our vetting committee to reassign their registration to the Solution Provider Pass ($999). Should the registrant decline the upgrade, a full refund of the original fee will be processed immediately.
5. Event Rescheduling or Format Changes
In the unlikely event that the summit is rescheduled, postponed, or modified by the Organizer due to technical force majeure or speaker illness, registered passes will automatically transfer to the rescheduled date. If a delegate cannot attend the revised date, a 100% credit or full refund will be provided upon written request.
6. Invoicing & GST Details (India Registrations)
For Indian corporate registrations requesting GST tax invoices, refund calculations will be made on the base registration value excluding non-refundable statutory GST components where credit notes cannot be issued.
7. Contact for Refund Inquiries
For all refund, credit, and substitution inquiries, please contact:
BuildTek Events Registrations Team
Email: registers@buildtek.in
Direct Phone / WhatsApp: +91 92263 48550
Office: Pune, Maharashtra, India